Need a hand with the Floyd Street Media app? Email hello@afanity.io and we will get back to you. Telling us your device model, your iOS or Android version, and what you were doing when the problem happened gets you a faster answer.
Common questions
Do I need an account?
No. You can read articles, watch videos, listen to podcasts, and browse the forum as a guest. An account is needed to post, comment, react, subscribe, or buy.
How do I sign in?
Enter your email address and we send you a sign-in link. Open the link on the same device and you are in — there is no password to remember. If the email does not arrive within a few minutes, check your spam folder, then request a new link.
How do I delete my account?
Open your profile, choose Account settings, then Delete account and confirm. This removes your profile and personal details and disconnects your posts from your identity. If you cannot reach that screen, email hello@afanity.io from the address on the account and we will delete it for you.
How do I manage my membership?
Memberships are billed through Stripe. Open your profile and choose Membership to view, update, or cancel. Cancelling stops future charges and keeps your access until the end of the period you have already paid for.
How do I turn notifications on or off?
Notification permission is granted per device. On iOS open Settings → Floyd Street Media → Notifications; on Android open Settings → Apps → Floyd Street Media → Notifications.
How do I stop personalised ads?
On iOS open Settings → Privacy & Security → Tracking and turn tracking off for the app. Ads still appear, but they are not personalised and your advertising identifier is not used.
Someone posted something they shouldn't have
Tap the menu on any post or comment and choose Report. You can also block a user from the same menu, which hides their content from you. Reports go to our moderators, who review them and remove anything that breaks the community rules.
The app won't load
Check your connection, then force-quit and reopen the app. If it still fails, make sure you are on the latest version from the App Store or Play Store. If the problem persists, email us with your device model and app version.